Montelunie Sales Policy

Effective Date: January 8, 2025

Welcome to Montelunie – a premium brand specializing in high-quality leather goods designed for both style and durability. Our mission is to bring you the finest leather products crafted with expert craftsmanship and attention to detail. As part of our commitment to delivering the best shopping experience to our valued customers, we have outlined our comprehensive Sales Policy below.

1. Introduction

At Montelunie, we aim to provide our customers with exceptional leather goods and a seamless shopping experience. Whether you are purchasing our leather bags, wallets, or accessories, we want you to be fully satisfied with your purchase. This Sales Policy is designed to provide transparency about our products, terms, and procedures so that you can shop with confidence.

By placing an order with Montelunie, you agree to the terms and conditions outlined in this policy. We encourage you to read the policy thoroughly to understand your rights and obligations when shopping with us.

2. Order Process

To place an order with Montelunie, follow these simple steps:

  1. Browse our collection on the Montelunie website: www.montelunie.com.
  2. Select the leather products you wish to purchase and add them to your shopping cart.
  3. Review your cart to ensure the items and quantities are correct.
  4. Proceed to checkout, where you will be prompted to provide your shipping and payment details.
  5. Once your order is successfully placed, you will receive a confirmation email with your order details.

Please note that the availability of products is subject to stock, and we reserve the right to cancel any orders in the event that a product becomes unavailable.

3. Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other digital payment options (subject to availability)

All payments are processed securely through our trusted payment gateways. Your financial information is never stored on our servers, ensuring a secure and private transaction every time you shop with us.

4. Pricing and Currency

All prices on the Montelunie website are listed in U.S. dollars (USD). We reserve the right to adjust prices at any time without prior notice. Any such adjustments will apply only to future orders and will not affect orders that have already been confirmed.

Shipping costs are calculated based on the delivery address and selected shipping method. You can view the total cost, including taxes and shipping, before finalizing your purchase during checkout.

5. Shipping and Delivery

Montelunie offers shipping to various locations, including domestic and international destinations. Our goal is to ensure that your order reaches you as quickly and safely as possible. The shipping methods and costs will be displayed at checkout based on your location.

  • Domestic Shipping: We provide standard and expedited shipping options for customers within the United States.
  • International Shipping: We offer international shipping to select countries. Please check our website for the list of eligible countries.

Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your shipment. Please note that delivery times may vary depending on your location and the shipping method chosen.

6. Order Modifications and Cancellations

Once an order is placed, we begin processing it immediately to ensure prompt delivery. As a result, we cannot guarantee that any changes or cancellations can be made once your order is confirmed.

If you need to modify or cancel your order, please contact our customer service team as soon as possible by emailing us at info@montelunie.com. We will do our best to accommodate your request, but please note that modifications or cancellations can only be processed before your order has been shipped.

7. Returns and Exchanges

We strive to ensure your complete satisfaction with every purchase from Montelunie. If for any reason you are not satisfied with your leather product, we offer a 30-day return and exchange policy for eligible items.

To be eligible for a return or exchange, the item must meet the following criteria:

  • The product must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be made within 30 days from the date of delivery.
  • Customized or personalized products cannot be returned or exchanged unless defective or damaged.

To initiate a return or exchange, please contact our customer service team at info@montelunie.com with your order details and reason for return. Our team will provide you with instructions on how to proceed.

Please note that customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

8. Defective or Damaged Products

If you receive a product that is defective or damaged, we apologize for the inconvenience and are committed to resolving the issue quickly. Please contact our customer service team immediately at info@montelunie.com and provide photos of the defective or damaged item along with your order details.

We will work with you to offer a replacement, repair, or full refund, depending on the circumstances.

9. Customer Service

Our dedicated customer service team is here to assist you with any inquiries you may have about your order, products, or our sales policies. You can contact us via:

  • Email: info@montelunie.com
  • Phone: +1 925-399-7160
  • Address: 3806 Park Street, San Francisco, California, United States

For more information about our products or to track your order, please visit our website at www.montelunie.com.

10. Limitation of Liability

Montelunie’s liability is limited to the total purchase price of the item(s) purchased. We are not responsible for any damages that arise from the use of our products, except in cases where such liability is required by law.

11. Privacy and Security

At Montelunie, we take your privacy seriously. All personal information provided during the purchasing process is stored securely and is used solely for processing your orders, delivering your products, and improving our services.

For more details about how we protect your information, please review our Privacy Policy available on our website.

12. Modifications to the Sales Policy

Montelunie reserves the right to update or change this Sales Policy at any time without prior notice. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

By purchasing from Montelunie, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Sales Policy.

Thank you for choosing Montelunie. We are committed to providing you with top-quality leather products and an exceptional shopping experience. Should you have any questions or need assistance, feel free to reach out to us at info@montelunie.com.

Montelunie Contact Information: