Payment Policy

Effective Date: January 8, 2025

At Montelunie, we strive to provide a seamless, secure, and easy-to-use payment process for all our customers. Our Payment Policy ensures that your payments are handled safely and efficiently when shopping at www.montelunie.com.

1. Accepted Payment Methods

To make shopping more convenient for our customers, we offer a variety of payment methods:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and more.
  • PayPal: You can securely pay using PayPal, a trusted payment provider that offers a fast and easy checkout process.
  • Alternative Payment Methods: Depending on your location, we also accept Apple Pay, Google Pay, and other region-specific payment solutions.

Please ensure that all payment details entered are accurate to avoid any delays in processing your order.

2. Payment Processing

Once you place your order and submit payment information, the transaction will be processed. The process is as follows:

  • Authorization: The payment will be immediately authorized once you submit your order. You will receive an email confirmation with your order details once the payment is processed.
  • Verification: In rare cases, we may require additional verification to confirm your payment information. If this happens, we will contact you directly to resolve any issues.

3. Pricing and Taxes

All prices on montelunie.com are displayed in U.S. Dollars (USD). The total amount you pay will include the cost of your products and any applicable taxes.

  • Sales Tax: Depending on the shipping address, sales tax will be calculated and shown during checkout.
  • Promotions and Discounts: If you have a promo code, it will be applied to your total amount at checkout. Discounts will be clearly reflected in the final price.

4. Payment Security

We prioritize the security of your financial information:

  • SSL Encryption: All payment information is processed securely using SSL (Secure Socket Layer) encryption to safeguard your data.
  • Third-Party Payment Processors: We use reputable third-party processors who adhere to stringent security standards to keep your payment information safe.
  • PCI-DSS Compliance: We are fully PCI-DSS compliant, ensuring that your credit card and payment information is protected according to industry standards.

5. Refunds and Cancellations

If you wish to cancel your order or request a return, we have a Refund and Returns Policy in place:

  • Refund Processing Time: Refunds will be processed to your original payment method and typically take 5-7 business days to appear in your account.
  • Partial Refunds: If you return only part of your order, a partial refund will be issued for the returned items. Please note that shipping fees are non-refundable.

6. Failed Transactions

If a payment fails, we will notify you via email. Common causes for failed transactions include incorrect payment information or insufficient funds. If you encounter any issues, please verify your payment details or contact your bank or payment provider for assistance.

7. Contact Us for Payment Inquiries

If you have any questions regarding your payment or need assistance, feel free to contact us:

Montelunie
Street: 3806 Park Street, San Francisco, California, United States
Phone number: 925-399-7160
Email: info@montelunie.com
Website: https://montelunie.com