Sales Policy
Effective Date: April 8, 2025
At Montelunie, we are committed to providing our customers with a seamless and satisfying shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our website and ensures a clear understanding of our sales process.
1. Order Process
When you place an order on our website, you are making an offer to purchase the selected items under the terms of our sales policy. Once your order is received, we will send you an order confirmation via email. This confirmation does not signify our acceptance of the order; it merely serves as an acknowledgment that we have received your request. Your order will only be processed once payment is confirmed and the items are available for shipment.
2. Pricing
All prices listed on our website are in U.S. dollars (USD) and include applicable taxes, where required. Prices may be subject to change without notice. If you purchase an item that was incorrectly priced due to a typographical error or other technical issue, we reserve the right to cancel the order and provide a full refund.
3. Payment Methods
We accept a variety of secure payment methods, including credit cards, debit cards, and other payment options as available on our checkout page. All payment transactions are processed through secure encryption to ensure the safety and confidentiality of your payment information.
4. Shipping and Delivery
Montelunie offers shipping within the United States. Shipping charges are calculated at checkout based on your delivery address, the weight of the products, and the chosen shipping method. Orders are processed and shipped during business hours, and we aim to fulfill your order as quickly as possible. Delivery times may vary depending on the shipping method selected, the destination, and availability of the items ordered.
Once your order has been shipped, you will receive a tracking number to monitor your package’s progress.
5. Sales Tax
Sales tax will be applied to all orders where applicable, based on the delivery address. The sales tax rate may vary depending on your location and is automatically calculated during checkout.
6. Cancellations and Modifications
If you wish to cancel or modify your order, please contact us immediately at info@montelunie.com or call 925-399-7160. Once an order has been processed and shipped, it cannot be canceled or modified.
7. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. To initiate a return or exchange, please contact our customer service team at info@montelunie.com for instructions.
- Return Eligibility: Items must be returned in their original condition, unused, and with all original packaging.
- Non-returnable items: Certain products may not be eligible for return, such as personalized or custom-made items.
The customer is responsible for return shipping costs unless the product is defective or damaged during shipping.
8. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will assist you with a return, replacement, or full refund, depending on the situation.
9. Promotions and Discounts
From time to time, Montelunie may offer promotions, discounts, or special offers. These offers are subject to specific terms and conditions, which will be clearly outlined on our website. Promotional offers cannot be combined with other discounts or offers unless explicitly stated.
10. Customer Support
If you have any questions or need assistance with an order, please do not hesitate to reach out to our customer support team:
Phone: 925-399-7160
Email: info@montelunie.com
Website: www.montelunie.com