Montelunie Privacy Policy

Effective Date: January 8, 2025

At Montelunie, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, make purchases, or engage with our services. By using the Montelunie website or purchasing our products, you agree to the terms of this policy. Please take the time to read this Privacy Policy to understand how we handle your personal information.

1. Information We Collect

We collect different types of information in order to provide you with the best shopping experience and to improve our services. The personal data we collect may vary depending on how you use our website or interact with us. The types of information we collect include:

A. Personal Information

When you visit our website, create an account, or make a purchase, we may collect the following personal information:

  • Name: First and last name
  • Email Address: Used to send order confirmations, updates, and marketing communications (if you opt in)
  • Phone Number: For order inquiries and customer service
  • Shipping and Billing Address: To process orders and deliver products
  • Payment Information: Credit card details or other payment methods used for purchases (this data is processed securely by third-party payment processors)
  • Order History: Records of previous purchases, products viewed, and items added to your cart

B. Non-Personal Information

We also collect non-personally identifiable information that helps us improve our website and enhance your shopping experience. This may include:

  • Cookies: Small text files stored on your device that allow us to remember your preferences and track browsing behavior.
  • Device Information: Information about the device or browser you use to access our website, including IP addresses, browser type, and operating system.
  • Usage Data: Information about how you navigate our website, including pages viewed, time spent on each page, and links clicked.

C. Third-Party Sources

We may receive personal data from third-party sources, such as social media platforms, analytics services, or business partners, to enhance your shopping experience. This information may include demographic details, preferences, and online behavior.

2. How We Use Your Information

The information we collect is used for various purposes to ensure a smooth and personalized experience with Montelunie. These purposes include:

A. Order Fulfillment

We use your personal and payment information to process and fulfill your orders. This includes confirming your order, processing payments, arranging delivery, and managing returns or exchanges.

B. Customer Service

We use your contact details, such as email and phone number, to respond to inquiries, resolve issues, and provide customer support regarding your orders, products, and services.

C. Marketing and Promotional Communications

With your consent, we may use your email address and other contact information to send you promotional materials, special offers, product updates, and newsletters. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email or contacting us directly.

D. Website Improvement and Analytics

We use non-personal information and usage data to improve the functionality of our website, track browsing behavior, enhance user experience, and personalize content and advertisements. We may also use this data for internal business analysis, such as analyzing product performance and customer preferences.

E. Legal Compliance

We may use and disclose your personal information as required by law or to protect the rights, property, and safety of Montelunie, our customers, or others. This may include complying with legal obligations, enforcing our policies, or responding to subpoenas and legal requests.

3. How We Protect Your Information

At Montelunie, we are committed to safeguarding your personal information. We take reasonable and appropriate security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure Socket Layer (SSL) Encryption: All sensitive information, including payment details, is transmitted via secure, encrypted connections to ensure privacy and protect your data.
  • Third-Party Payment Processors: We use trusted and secure third-party payment processors (such as PayPal, Stripe) to handle your payment information. We do not store your payment details directly on our systems.
  • Access Control: Access to your personal information is restricted to authorized personnel only who require this information to complete tasks such as processing orders or providing customer support.
  • Regular Security Audits: We conduct regular audits of our systems to identify and address potential vulnerabilities.

While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Montelunie uses cookies and other tracking technologies to enhance your browsing experience and improve the functionality of our website. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits and provide a personalized experience.

A. Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the proper functioning of our website and allow you to make purchases, log in to your account, and navigate the website securely.
  • Performance Cookies: These cookies help us analyze how users interact with our website, including which pages are visited most frequently and how long visitors spend on each page. This data allows us to improve our site and the services we offer.
  • Functional Cookies: These cookies allow us to remember your preferences, such as language settings and login credentials, to improve your experience on future visits.
  • Targeting and Advertising Cookies: These cookies help us deliver personalized ads based on your browsing behavior, interests, and purchase history. These cookies also help us measure the effectiveness of our advertising campaigns.

You can manage and control the use of cookies by adjusting your browser settings. However, please note that disabling cookies may impact your ability to fully experience and use certain features of the Montelunie website.

5. Sharing Your Information

Montelunie values your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal data with trusted third parties in certain situations:

A. Service Providers

We may share your information with third-party service providers who assist us in running our business and delivering services to you. These providers may include:

  • Payment processors and financial institutions
  • Shipping and delivery companies
  • Email marketing services
  • IT and website hosting providers

These service providers are required to use your information only for the purpose of providing services to Montelunie and are bound by confidentiality agreements to protect your data.

B. Legal Requirements

We may disclose your personal information if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation or regulatory requirement
  • Protect and defend the rights or property of Montelunie
  • Prevent or investigate potential wrongdoing
  • Protect the personal safety of customers or the public

6. Your Rights and Choices

As a customer, you have several rights and options regarding your personal data. These rights may vary depending on your location and the applicable laws. Here are some of the rights you have:

A. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To request access to your information, please contact us at info@montelunie.com.

B. Data Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions, such as if we need to retain your data for legal or contractual reasons.

C. Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails or promotional communications, you can opt out at any time by clicking the “unsubscribe” link in the emails we send you or by contacting us directly.

D. Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data. If you wish to exercise this right, please contact us.

E. Data Portability

If applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another organization.

To exercise any of these rights or if you have any questions about how we process your data, please contact us at info@montelunie.com.

7. Children’s Privacy

Montelunie does not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that we have collected personal information from a child under the age of 13, we will take steps to delete such information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take the necessary actions.

8. Changes to This Privacy Policy

Montelunie reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the Effective Date at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Montelunie website after any changes to this policy signifies your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please don’t hesitate to contact us:

Thank you for trusting Montelunie with your personal information. We are committed to maintaining your privacy and ensuring that your experience with us is safe, secure, and satisfying.