Shipment Policy

Effective Date: January 8, 2025

At Montelunie, we are committed to providing efficient, reliable, and cost-effective shipping for all our customers. Our Shipment Policy provides information on shipping methods, delivery times, and everything you need to know about the shipping process when shopping at www.montelunie.com.

1. Order Processing Time

After placing an order, we aim to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days after the order is received. During peak times, there may be slight delays, but we will keep you informed about any changes to your order status.

  • Business Days: Orders are processed Monday through Friday, excluding holidays.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate different customer needs. Delivery times depend on the shipping method chosen and the destination:

  • Standard Shipping: Domestic orders typically take 3-7 business days to arrive. International shipments may take longer depending on customs and the destination country.
  • Expedited Shipping: If you need your items sooner, we offer expedited shipping, which usually arrives within 1-3 business days after processing. Additional fees apply for expedited shipping.
  • International Shipping: We offer international shipping, and delivery times typically range from 7-14 business days depending on your location and customs processing.

Shipping fees are calculated based on the weight, dimensions, and delivery address of your order, and these fees will be shown at checkout.

3. Tracking Your Order

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to monitor the progress of your order. If you encounter any problems with tracking, please feel free to reach out to us for assistance.

4. Shipping Address

Ensure that the shipping address you provide is accurate and complete. Incorrect or incomplete addresses may lead to delays or non-delivery. We are not responsible for orders that cannot be delivered due to incorrect address details.

  • P.O. Boxes: We do ship to P.O. Boxes, but we recommend providing a physical address for faster delivery.

5. Shipping Fees and Free Shipping

Shipping costs are calculated based on the size and weight of your order as well as the shipping destination. We offer free shipping on orders over a certain amount, which will be displayed during checkout.

6. Delivery Delays

While we strive to ship your order on time, external factors such as weather conditions, customs delays for international shipments, and postal carrier delays may occasionally cause delays. We will do our best to inform you of any potential delays.

  • Customs Duties and Taxes: For international orders, you may be required to pay customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the shipping fees.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 5 business days of receiving your tracking number. We will assist you in resolving the issue, either by replacing the item or offering a refund.

  • Damaged Products: If your item is damaged upon delivery, please take photos of the damage and the packaging and contact us as soon as possible. We will help you resolve the issue quickly.

8. Refused or Incorrect Shipments

If your order is returned due to refusal or an incorrect address, we may contact you to arrange reshipment. Additional shipping fees may apply for reshipping.

9. Contact Us for Shipping Inquiries

For any questions or concerns regarding shipping, please reach out to our customer service team:

Montelunie
Street: 3806 Park Street, San Francisco, California, United States
Phone number: 925-399-7160
Email: info@montelunie.com
Website: https://montelunie.com